Refund Policy
Refund Policy
Player Development Advising monthly retainer
This policy covers the monthly Player Development Advising retainer and related services purchased through this site or billed directly. It is written for families, not lawyers. If something is unclear, email before you enroll.
The short version
Monthly fees pay for work in that billing month. Once a month has started, that month’s fee is not refunded. You can cancel anytime. Cancellation stops the next charge. It does not refund the current month.
What you are buying
The retainer is a monthly service, not a product and not a package of unused credits. A typical month includes a 30-minute Zoom, one mechanic-breakdown session (in person or from video you provide), a written training regimen, text and call access for decisions that come up, and a quarterly evaluation as the playing calendar allows.
Initial term
New families start on a 90-day minimum. The first three monthly payments are earned as we build the plan, complete early breakdowns, and get to the first quarterly look. If you cancel during those first 90 days, charges already made are not refunded. You will not be billed for months after the cancel date.
After the first 90 days
The retainer runs month to month from the date of your initial enrollment. Cancel at least 48 hours before the next billing date and you will not be charged for the following month. There is no cancellation fee.
When a refund is not issued
No refund is issued for: a month that has already begun; a Zoom or breakdown you missed after we set the time; work already delivered (plans, video notes, evaluations); unused text or call access in a paid month; a change of mind about travel ball, coaching, or how hard the player wants to train.
When a refund or credit may be issued
If I cancel a scheduled session and we cannot make it up in the same billing month, you get a session credit on the next month or a partial refund for that session — your choice. If I cannot deliver the core monthly work for reasons on my side, the month is refunded. If a charge posts after a valid cancellation, that charge is refunded in full.
Missed sessions
If you need to move a Zoom or breakdown, give 24 hours notice and we will reschedule inside the same month when possible. Same-day cancels and no-shows count as the session for that month. Quarterly evaluations follow the playing schedule. If an in-person look is not possible, we do it by live stream or video. That still counts as the evaluation.
How to cancel or request a refund
Email the billing contact you were given when you enrolled, or use the contact form on this site. Include the player’s name and whether you are canceling going forward or asking about a specific charge. Cancellations are confirmed in writing. Approved refunds are returned to the original payment method within 10 business days.
Chargebacks
If there is a billing problem, email first. A chargeback filed without that conversation may result in immediate cancellation of services.
Contact